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Take Control of
your Company Inbox with a Proven E-mail Management
System: |
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There are so many obstacles to
productively handling e-mail interaction between you and
your clients. Junk mail. Viruses. Common issues that seem
to pop back up every day -- things you swear your team has
solved so many times before -- yet you can't find exactly
where you left that "perfect" solution. Sound familiar? |
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Cerberus Helpdesk handles mission
critical e-mail management for over 13,072 companies
worldwide -- from one-person startups to Fortune 500
giants. And while it doesn't trap your experts inside a
machine -- it does effectively clone their knowledge. |
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During normal workflow, your experts are constantly
feeding solutions into a pool of community knowledge. When
any agent on your team -- perhaps a new hire -- is working
on a newly reported customer issue, Cerberus will scan the
knowledge pool to determine if any similar problems had
been addressed in the past. |
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Any potentially helpful information is
returned to the working agent, your new hire, who is even
able to tell Cerberus whether each suggestion helped in
solving the issue. This feedback process helps Cerberus
become more aware of the different ways your customers ask
the same question, and increases its ability to provide
appropriate solutions. |
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What company wouldn't want to clone their expert's
knowledge? |
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Key Features:
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Fetch & Retrieve: Teach Cerberus to provide the
best solutions from your experts. |
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Adaptive Anti-Spam Engine:
Actively combats spam and viruses.
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3. |
Web-based Support Portal:
Customers can submit issues through their web
browser. |
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Service Level Agreements,
Schedules & Due Date Management: Set working hours and
target response times for each department. Allow support
contracts to prioritize support for specific companies.
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5. |
Knowledgebase: Document solutions to previously
addressed issues. |
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E-mail Templates: Set
standard responses and canned text for rapid response.
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7. |
100% GUI Source Code: Extend. Integrate.
Customize. |
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Ways Cerberus can improve your
Company's Mission Critical E-mail Management: |
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1. |
Store solutions from your
experts in the company's knowledge pool, a global body of
experience that puts proven solutions in the hands of even
your newest team member. |
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Save time by eliminating
costly junk e-mail. Cerberus relentlessly combats spam and
viruses -- it even adapts to their latest tricks.
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3. |
Increase productivity by
giving each agent the tools necessary to view and manage
their e-mail workload according to their special role.
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Control your e-mail pipeline
with due dates automatically set according to your
schedules for each department.
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Set response time targets to
ensure your customers are receiving timely solutions that
meet or exceed their expectations. |
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Prioritize the
support needs of specific customers using fully
customizable Service Level Agreements. |
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Provide your customers with a
public, web-based Support Center which seamlessly embeds
into your existing website. |
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Adapt and integrate
the system according to your needs. 100% of the
user interface source code is included. |
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Gain access to a
highly constructive user community with direct
access to the product developers. |
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Feel confident in
your ability to grow with a system that has been
load tested with over 4.7 million concurrent
e-mail messages. |
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Reasons your customers
want you to use Cerberus HelpDesk: |
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They want to know their critical
issue isn't sitting at the bottom of a single technician's
inbox. |
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They want to ask questions or report
issues through a user-friendly Support Center integrated
with your existing website. They may not want to open
their e-mail client or dig around for an e-mail address
for the proper department. |
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When submitting a new issue,
they want to be guided by a form which prompts
them for all the information you need to address
their issue quickly. |
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They want to browse a public
knowledgebase of articles which answer frequently
asked questions or provide solutions to common
issues. |
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They want to know their issues are
being worked on, and they can track the current status
online -- 24 hours a day, 7 days a week. |
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Pricing & Order: |
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CRM Suite # 5 |
Cerberus HelpDesk Open Source
hosted on our Premium Linux Shared Server. Setup
Fees: US$99. Quarterly Fees: US$99 |
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CRM Suite # 6 |
Crafty Syntax Live Help
with Cerberus HelpDesk Open Source. Hosted on our Premium
Linux Shared Server. Unlimited Users. Fully Managed.
Setup Fees: US$99. Quarterly Fees: US$125. |
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CRM Suite # 4 |
Shine Live help integrated
with SugarCRM Open Source + Cerberus HelpDesk
+ Comodo Instant 128 bit SSL (with FREE TrustLogo)
Hosted on our Premium Linux VPS Server.
Unlimited Users. Fully Managed. Setup Fees: US$199.
Monthly Fees: US$99 (Payable Qtrly). |
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