» Live Online Sales Chat and Tech Support on your Website  

» 98% of Web users polled prefer Live Chat over E-Mail for Sales and  Support 

The need for customer interaction to help answer questions and/or facilitate sales has been well known since the dawn of the e-commerce era. Immediate customer interaction is often the key to increased customer satisfaction and sales for both bricks and mortar retailers and for e-commerce businesses as well.

Crafty Syntax Live Chat & Help is a live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used.

Features include the ability to create your own questions, auto inviting visitors, referrer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server.

Crafty Syntax Live Chat & Help is essentially made up of two core components: the management interface that manages the live help (chat session) interactions and the end user interface, where the consumers type for chat. The management interface is a powerful feature rich dashboard that among its myriad features provides for multiple chat session interactions, user tracking and reporting. The end user interface is the chat window that can also include a tab for a user driven self-help Q&A (only if you've enabled that option and populated the Q&A content).

The hidden live help option is an interesting feature that allows you to track a user and push a popup or layer on them that either invites them to click or pushes an actual chat window to them. There is also a feature called "Auto Invites" which will automatically invite site users that match criteria that you specify (ie. how many pages they've viewed, what referred they came, what page they are look at) to have a chat.

Beyond just Web pages, Crafty Syntax Live Chat & Help also offers the ability to embed "click for live help" buttons into e-mails (as text or HTML) as well.

Shine Live Help works as a standalone chat and integrates with seamlessly with SugarCRM Open Source. It allows you to create contact, account, lead and cases from within the chat session. During the chat session, you can fetch / retrieve contact & account data about the chat visitor. 

Assist your Website visitors in Real Time and increase Sales & Satisfaction